Southwest Airlines: Clients can’t rebook flights up until after New Year’s Day

DALLAS (CBSDFW.COM) — 70% of Southwest’s flights have actually been canceled and tourists at Love Field Airport in Dallas have actually been lining up attempting to get the answer from the airline company.

Travelers at the airport state they were informed they won’ t have the ability to capture another Southwest flight up until Saturday.

” it’s too difficult to cover your head around,” stated Jim Lovell.

The Lovell household simply discovered their Southwest flight house to San Diego after the vacations was canceled.

” We simply heard that the next possible flight we can take house would be the 31 of December,” stated Lovell.

Now they’re reeling attempting to determine how they’ll to get house to California.

” How do you pay for to remain in a city that you weren’t preparing to remain in?” he stated.

Southwest is blaming all these cancellations on the winter season storm that swept throughout the nation.

” The greatest obstacle that we dealt with was unbelievable hold-ups to the point where we needed to cancel flights due to snow, individuals getting to the airport, individuals leaving the airport,” stated Jay McVay, a representative for Southwest Airlines. “With those cancellations and as an outcome, we wind up with flight teams and planes that run out location and not in the cities that they require to be in.”

According to FlightAware, 70% of Southwest’s flights were canceled on Monday, leaving countless leaflets across the country annoyed.

” We do say sorry to our consumers,” stated McVay. “We want to use hotels, flight help, vans.”

The Department of Transport states they’re worried about Southwest’s “inappropriate rate of cancellations and hold-ups” and they’ll be examining whether the cancellations were manageable.

Southwest is informing impacted leaflets to keep their invoices and call them by means of their site or client service contact number.