AT&T call outages reported, Fort Worth Police non-emergency line affected

If you were having trouble calling from your AT&T phone on Friday, you weren’t alone, but those issues should now be resolved.

The Fort Worth Police Department said Friday morning that their communications department was informed that all AT&T users attempting to call the non-emergency number 817-392-4222, as well as other city numbers, are experiencing call failures.

NBC 5 also confirmed call outs to other numbers from AT&T phones on Friday morning. AT&T customers have reported hearing “Your call cannot be completed at this time” when trying to make a call.

This outage was reported to have been recorded around 2:00 pm, about five hours after it was first reported. AT&T did not say how widespread the outage was, but said Friday afternoon that service had returned to normal.

“Telephone service to the City of Fort Worth has been restored and is operating as normal after a brief outage this afternoon,” AT&T said.

At the time of the outage, the police department asked those in need of police assistance, even in non-emergency cases, to call 911. Once disconnected, non-emergency situations should be directed back to the non-emergency line at 817-392-4222.