The man says the Houston area hotel didn’t follow ADA rules when he showed up with his service dog.

Isaiah Williams said he was asked to show unnecessary documents about his service dog when he recently showed up at a hotel in the Houston area.

HOUSTON. A man points out hotels in the Houston area that he says don’t follow the law when it comes to service animals.

Isaiah Williams, 23, said he was asked to show unnecessary documents about his service dog. He said he was even denied service as a result.

Williams shared a video of one of his recent meetings at a hotel in the Houston area.

In the video, the man at the front desk told him that he had to show proof that his dog was a service dog and also demanded a $150 pet deposit.

KHOU 11 News is not naming the company to give its management a chance to respond. Williams said he had experienced this problem in hotels across the city.

“It needs to be known, and it creates problems for real curators,” he said.

Williams has Ellers-Downlow syndrome, a disease that affects the articulating joints. He said the disorder led to other underlying illnesses, which is why he has Ash.

“She has medical anxiety and reactions, psychiatric anxiety and reactions, and is also a bit mobile,” Williams said of his service dog.

Life was not the easiest for Williams. He said he was temporary from the age of 17. Williams said he is currently a board-certified emergency physician working multiple jobs to make ends meet.

“At some point I had to stay at work. I have stayed in hotel rooms. I stayed outside. This is a complete adventure that I will be in all the time,” he said.

The American Association for the Disabled states:

“Under Texas law and the state of the ADA, personnel may not inquire about the nature of a person’s disability or the qualifications of a service animal, require medical documentation, require special identification or training documentation for an animal, or request that an animal demonstrate its ability to perform a job or task.”

The ADA said breaking the law could result in a $300 fine and community service. A civil action is also allowed to be sued.

Williams said he was not going to take any legal action. He said his goal was to help spread the word.

“All I wanted to do was educate the staff and make it better for the next person. It’s not just me, there will be other teams and other hotels that will go through the same thing,” he said.

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texasstandard.news contributed to this report.

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