Dallas launches new chatbot to serve residents better

Dallas, Texas – The City of Dallas Information and Technology Services department launched a new COVID-19 chatbot on the City’s website called Dalbot that responds and guides residents on City-related business needs and services saving a trip to a City facility.

Dalbot is a Conversational Artificial Intelligence (AI) tool that promotes better customer service and customer engagement by providing answers to the most frequently asked questions. This website feature provides an enhanced digital self-service experience for residents, visitors and business owners to promote contactless interaction with City staff.

Dalbot is available in both English and Spanish.

To interact with Dalbot, visit dallascityhall.com.

texasstandard.news contributed to this report.

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